- Home
- Privacy Policy
Last updated: June 2026
Privacy Policy
Ease Consultancy takes your privacy seriously. This policy explains what personal information is collected when you use this website or engage with counselling services, how that information is used, how it is protected, and what your rights are under UK law.
Yunus Mohamed is the data controller for Ease Consultancy. He is registered with the Information Commissioner’s Office under Registration Reference ZB346957, as required by the Data Protection Act 2018.
If you have any questions about this policy or about how your data is handled, you can contact Yunus directly at ymohamed72@gmail.com.
01 - WHo we are
About Ease Consultancy
Ease Consultancy is a private counselling and psychotherapy practice operated by Yunus Mohamed MBACP (Accred).
- Data Controller: Yunus Mohamed Trading as: Ease Consultancy
- Address: Bolton, United
- Kingdom Email: ymohamed72@gmail.com ICO Registration
- Reference: ZB346957 BACP Membership Number: 395537
02 - What Information We Collect
What information we collect and why
Information you give us directly
When you contact Ease Consultancy through the website contact form, by email, or by telephone, you may share personal information such as your name, email address, phone number, and a brief description of what you are looking for support with.
During the course of counselling, Yunus may keep brief session notes. These notes exist to support the continuity and quality of your care. They are not shared with anyone outside the practice except in the limited circumstances described further below.
Information collected automatically
This website may collect standard technical data through the use of cookies and analytics tools. This can include your approximate location, the type of device you are using, how you arrived at the website, and which pages you visited. This information is used in aggregate to understand how the website is used and to improve it. It is not used to identify individuals.
Special category data
Information about your mental health, wellbeing, and personal circumstances is classified as special category data under UK GDPR. Ease Consultancy handles this type of information with the highest level of care and only uses it for the direct purpose of providing counselling services to you.
03 - Legal Basis for Processing
The legal basis for processing your information
Ease Consultancy processes your personal data on the following legal grounds under UK GDPR:
Legitimate interests — for responding to general enquiries and running the administrative side of the practice.
Contract performance — for processing information that is necessary to deliver counselling services you have agreed to receive.
Legal obligation — where processing is required to comply with applicable UK law.
Explicit consent — for special category data such as health and mental health information. You are asked to provide this consent before counselling begins and you may withdraw it at any time, though this may affect the ability to continue providing services.
Vital interests — in rare circumstances where there is a serious and immediate risk to the life of you or another person, Ease Consultancy may need to act outside the usual boundaries of confidentiality. This is explained in full during the initial consultation and is consistent with the BACP Ethical Framework.
04 - How We Use Your Information
How your information is used
Personal information collected by Ease Consultancy is used only for the following purposes:
- To respond to your enquiry and arrange an initial consultation.
- To deliver counselling sessions and maintain the continuity of your care.
- To keep brief clinical notes that support the quality of sessions.
- To fulfil any legal or regulatory obligations that apply to a registered counselling practice.
- To manage invoicing and payment records where applicable.
Your information is never sold, rented, or shared with third parties for marketing or any commercial purpose.
05 - Confidentiality and Its Limits
Confidentiality and when it may need to be broken
Confidentiality is a cornerstone of the therapeutic relationship at Ease Consultancy. Everything shared in sessions is treated as private and will not be disclosed to anyone outside the practice under normal circumstances.
There are a small number of exceptional situations where confidentiality may need to be broken. These are:
- Where there is a serious and immediate risk of harm to you or to another person.
- Where disclosure is required by a court of law.
- Where there is reason to believe that a child or vulnerable adult is at risk of abuse or neglect.
- In these situations, Yunus will wherever possible discuss the matter with you before taking any action. These limits to confidentiality are explained clearly at the start of any therapeutic relationship so there are no surprises.
Ease Consultancy operates within the ethical framework set out by the British Association for Counselling and Psychotherapy (BACP). BACP Membership No. 395537.
06 - Data Retention
How long we keep your information
Enquiries that do not lead to counselling sessions are retained for a maximum of 12 months and then securely deleted.
Clinical session notes are retained for a period of seven years following the end of the therapeutic relationship, in line with professional guidance for counselling records in the UK. After this period, records are securely destroyed.
Financial and invoicing records are retained for six years in line with HMRC requirements.
You may request deletion of your data at any time, subject to any legal or professional obligations that require it to be retained for a minimum period.
07 - Data Security
How we protect your information
Ease Consultancy takes reasonable and appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure.
Session notes are stored securely. Electronic communications are handled through standard encrypted channels. No system can guarantee absolute security, but Ease Consultancy is committed to continuous care in how personal data is handled.
If you have concerns about how a particular type of communication is secured, for example if you wish to discuss sensitive matters over email, you are welcome to raise this and Yunus will advise on the most appropriate method.
08 - Cookies
Cookies and website analytics
This website uses cookies to help it function properly and to understand how visitors use it. Cookies are small text files stored on your device when you visit a website.
The cookies used on this website may include functional cookies that are necessary for the website to work, and analytics cookies that help understand how visitors interact with the site.
You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect how the website functions.
09 - Complaints
How to raise a concern or complaint
If you have a concern about how your personal data has been handled, please contact Yunus directly in the first instance at ymohamed72@gmail.com. Most concerns can be resolved quickly and informally.
If you remain unsatisfied after raising the matter directly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Telephone: 0303 123 1113 Website: ico.org.uk
10 - Changes to This Policy
Changes to this privacy policy
Ease Consultancy may update this privacy policy from time to time to reflect changes in the law, professional guidance, or the way the practice operates. The date at the top of this page shows when it was last revised. Continued use of this website following any update constitutes acceptance of the revised policy.
If any change materially affects how your data is used, existing clients will be notified directly.